Department: Urology - Medical Plaza
Shift/Days: 8 a.m. - 5 p.m., Monday-Friday
Posted FTE:1.00 = 40 Hours
Job Opening Summary:
Deliver excellent patient-centered care by ensuring the scheduling, posting, pre-operative labs, medical work-up, financial and communication processes are complete for patients having major and minor operative procedures. Incumbent will ensure that team members are verifying insurance coverage and benefits; obtaining prior authorizations; preparing pre-payment estimates and collection of these payments; in-depth financial counseling and establishment of payment plans; obtaining sponsorship for uninsured; and updating demographic and financial data for UFHP and UF Health System. The incumbent will screen the clinic and OR schedules, working closely with the financial counselors to ensure all patient accounts are screened, block time is full and unused block is returned to the OR for use. Will work to establish internal processes that improve our POS collections related to clinic visits and pre-payments for elective surgery. Oversee processes for pre-payment estimates and collections and sets goals with the team. Along with providing financial counseling and establishment of payment plans, will also work to obtain sponsorship for uninsured and updates demographic and financial data for UFHP and UF Health System. Independently monitors all departmental surgical calendars, effectively working with providers for full utilization and optimization of scheduled urology block time by filling any open time. Participates as a key team member in the planning, scheduling, communication and educating process between the physician, surgery scheduler, medical director, the patient and the payer to produce a flawless process. Required to float to cover clerical staff at check-in, check-out and financial counselor. Oversees the ordering of clerical supplies. Responsible for oversight for the clerical in basket messages. Will assist ACU manager with the monitoring of missing charge reports and clerical workques. Participates as the key communicator in the planning, scheduling, communication and educating process between the physician, the patient and the payer to produce a flawless process. May be required to float to other practices or flex time, as needed, for staffing.
Job Opening Qualifications:
Minimum Education and Experience Requirements:
- High school graduate or equivalent.
- Three years of business/financial/physician practice experience required.
- Four-year degree may substitute for two years of financial/physician office experience.
- Associate's degree or equivalent coursework may substitute for one year of experience.
- Working knowledge of CPT and ICD-9/10 diagnosis coding required.
- Epic system knowledge preferred.
- Excellent communication, organizational and problem-solving skills required.
- Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
- The ability to multitask, prioritize responsibilities and function in a team environment are necessary attributes of the successful incumbent.
Minimum Pay Rate - Hourly: $18.45
Midpoint Pay Rate - Hourly: $22.65
We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.
UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V