HCA offers new statewide online nurse consultation

HCA Florida Healthcare recently announced a new, free statewide Consult-A-Nurse® line available 24/7 that allows consumers to speak with nurses for advice and support. 

Consumers can dial (844) 70-NURSE (6-8773), including those recently discharged from the hospital, to speak with a nurse about any symptoms they or someone in their family may be experiencing ranging from burns, rashes, sprains, GI concerns and migraines to neurology and heart conditions. 

“When consumers call the Consult-A-Nurse® line, they can have peace of mind knowing they are speaking with a trained nurse,” said Tabitha Anglea, AVP of Customer Relationship Management-Clinical Operations at HCA Healthcare, in the press release. “Our goal is to connect consumers across Florida with the care they need and treat them like family. Whether you’re a parent of a newborn with questions in the middle of the night or a recently discharged hospital patient overwhelmed by your next steps in care over a holiday weekend, we’ll be there to provide information or direct you to the right place at the right time to receive care.” 

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Callers will use their zip code so Consult-A-Nurse® staff can locate nearby HCA Florida Healthcare emergency rooms and wait times if in-person, emergent care is required. They will also direct callers to call 9-1-1 or to the nearest emergency room, urgent care or their primary care physician based on Schmitt-Thompson triage guidelines, which is the industry-leading decision support on a wide range of adult and pediatric symptoms, according to the release.

There will be no changes to current local phone numbers for hospitals or physician practices. The HCA Florida Healthcare network will provide this free clinical resource with translation services for many languages including Spanish.

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