County Building Department migrating to Citizenserve permitting software

Alachua County admin
Alachua County admin

The Alachua County Building Department will be migrating to its new building permitting software, Citizenserve, beginning Friday, November 6, and finishing Monday, November 9, 2020. The new software will allow Alachua County to respond more efficiently to the needs of builders by providing online payment services and facilitating electronic plan reviews while also providing transparent information to the public.
As part of the migration, the Building Department will stop accepting new building permit applications at noon on Friday, November 6. Applications may resume in the new system beginning Monday, November 9. Requests for inspections can be made by midnight on Thursday on the Permit Tracker website, or Friday by 4 p.m. on the inspection phone line at 352-374-5240. Inspection requests for Tuesday, November 10, or later can be made in the new system beginning Monday. No inspections will be scheduled for Monday, November 9.
Emails will be sent to all registered contractors with emails on file with details about account setup. Additionally, the Builder’s Association of North Central Florida (BANCF) will be hosting two overview meetings about the software for BANCF members and staff. BANCF members who would like to join the meeting should contact the BANC office at for Zoom information.
For more information, contact the Alachua County Building Department at 352-374-5243, or

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