Newberry launches new citizen reporting tool

The City of Newberry is releasing a new platform for residents to report quality-of-life issues through a mobile app.

Newberry announced on Tuesday a partnership with SeeClickFix that allows residents to request services for issues that include pothole,, visibility issues, potential water main leaks, park issues, code enforcement issues, and many other issues or requests instead of calling or emailing city hall. 

Residents will be able to provide Newberry staff with pictures, videos, specific descriptions. The free mobile app and web tool, Newberry FL Connect, will allow city staff to manage issues from start to finish while engaging citizens throughout the process. 

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“The new system includes the ability for two‐way communication with citizens, and feedback when work is complete, something not available with past request applications,”  Newberry Assistant City Manager Dallas Lee said in the release. “The move will result in significant improvement in communicating with citizens who place requests for service.”

“Citizens need only download the app, register or create an account, and immediately begin reporting with ease,” Lee said. “A web‐based portal is also available for ease of use and access by individuals who prefer to use more traditional technology.”

The Newberry FL Connect mobile app is available for download on Android and iPhone. In addition to the mobile apps, citizens can send reports on Newberry’s website from the homepage by clicking “Report an Issue.”

Users will have to register or create an account to use the system, but anonymity options are available. By registering or creating an account, it will  provide a path for two‐way communication and status feedback, according to the release. 

For code enforcement issues, Florida Law does not allow complaints to be submitted anonymously.

The mobile app also features other resources that include links to directly call the City and answers for frequently asked and reported items, such as street light outages and solid waste collection schedules.


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