Starting Pay: $16.50/Hr.
Bonus: Annual education incentive: Associate’s $996, Bachelor’s $2,004, Master’s $2,496. Recruitment & Retention Incentive of $5,000.
Overview
DESCRIPTION OF POSITION:
Clerical and technical work involving varied and complex processing of criminal records within multiple criminal justice applications. Requires some independent judgment and initiative in the utilization of specialized work methods and procedures and their application in the Records Bureau of the Alachua County Sheriff’s Office (ACSO). It is essential that personnel become proficient and remain able to perform all aspects of the Records Bureau services.
An employee assigned to this classification reports to the Records Shift Supervisor, with detailed instructions given in cases involving new or unusually difficult problems. Assignments may be made through the operation of established unit procedures. Performance is evaluated through observation, results obtained, appropriate employee performance appraisals, and oral/written reports.
Responsibilities
EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES*:
- Train in, and perform, general and specialized clerical functions associated with a law enforcement agency
- Accurately code, validate, and/or classify agency reports, documents, and materials based on agency, state, and federal policies and procedures
- Utilize information from various sources to update and maintain records and data housed by the agency
- Understand and comply with state law and agency policy relating to both the confidentiality of and appropriate dissemination of criminal justice records and information
- Utilize appropriate law enforcement databases and communications systems to enter, modify, retrieve, confirm, and remove records as well as perform criminal records checks and interact with other criminal justice agencies in a timely and accurate manner while following a strict set of standards
- Understand and complete basic requests for service such as completing local background checks and/or fingerprinting citizens and employee applicants
- Work well in a customer service oriented environment to appropriately take, process, and direct requests for service or information occurring in person, over the phone, or via email by maintaining a good understanding of general functions performed by the agency and individual agency components
- Perform basic duties as a notary public
- Maintain a good work ethic, recognizing the importance of attendance and punctuality
*This job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of specific job functions or tasks does not absolve an employee from being required to perform additional tasks incidental to or inherent in the position.
SPECIAL REQUIREMENTS:
- Ability to work shift work
- Will be required to work days, evenings, nights, and/or holidays
WORK CONDITIONS:
- Normal office environment. Shift work, including weekends and holidays
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of English grammar, punctuation, and spelling
- Knowledge of general office practices and procedures
- Skilled in using computers for data entry
- Skilled in using computers for word processing and accounting purposes
- Skilled in customer service and effective telephone techniques
- Skilled in typing accurately from original written reports and plain copies at a reasonable speed
- Ability to operate various types of office equipment and/or ability to learn
- Ability to work effectively with co-workers, supervisors, other agency personnel, and the public
- Ability to multi-task, plan, and organize work efficiently and meet indicated deadlines
- Ability to readily learn varied technical job tasks and adhere to prescribed rules, regulations, policies, and procedures associated with those tasks
- Ability to communicate effectively, particularly in writing
Qualifications
EDUCATIONAL REQUIREMENTS:
- High School Diploma/GED required
EXPERIENCE AND TRAINING:
- Type 30+ Correct Words per Minute (cwpm)
- Knowledge of most current software program(s) utilized by ACSO
- Must be trainable in all essential Records Bureau functions
- One (1) or more years of customer service experience preferred
CERTIFICATION AND LICENSING:
Possess or obtain within six months of hire:
- Criminal Justice Information Systems (CJIS) Security Awareness Certification
- FDLE Teletype Operator Florida Criminal Information Center / National Criminal Information Center (FCIC/NCIC) full access certification (obtained after employment at ACSO cost unless otherwise stipulated)
- Driver and Vehicle Information Database (DAVID) Certification
PHYSICAL REQUIREMENTS:
- Sit/stand for long periods
- See and hear at a normal range
- Speak, read, write, and understand English fluently
- Ambulate independently
- Lift/carry 25 pounds
- Push/pull light to moderate loads
- Bend and squat
- Manual dexterity